Responsible Gaming at hhbb

Responsible gaming means playing online games — including cricket betting, slots, live casino, and crash games — in a way that is controlled, affordable, and genuinely enjoyable. It means treating gaming as entertainment rather than a strategy for income or a way to escape financial pressure. At hhbb, responsible gaming is not an add-on; it is built into the foundation of everything we do for players across Bangladesh.

For players in Bangladesh, gaming at hhbb should complement your lifestyle — not disrupt it. Whether you enjoy the thrill of a big BPL cricket match bet, spinning the reels on a popular slot, or sitting at a live casino table game, the enjoyment should come from the experience itself, not the outcome. When the fun stops, it is time to stop.

hhbb is committed to giving every player access to the tools, information, and support they need to make informed choices about their gaming activity. We take our responsibility to players and the wider community seriously, and we continuously invest in our responsible gaming infrastructure to reflect evolving best practice.

hhbb is strictly for adults aged 21 and above. This is a firm, non-negotiable policy. We enforce this requirement at account registration through our mandatory KYC verification process. Every player must submit valid proof of age before being permitted to deposit, play, or withdraw on the hhbb platform.

If you are a parent or guardian and believe that a person under 21 in your care has accessed or attempted to access hhbb, please contact our support team immediately. We will investigate swiftly, close the account if confirmed, and ensure no financial harm has occurred. We also encourage parents to use device-level parental control software to prevent minors from accessing online gaming platforms.

Players who attempt to circumvent our age verification by providing false documentation will have their accounts permanently closed, all balances forfeited, and may be referred to relevant authorities. hhbb operates a zero-tolerance policy on underage gambling.

hhbb provides a full suite of responsible gaming tools accessible to all registered players at any time through your account settings or by contacting our support team. These tools are designed to help you maintain control over your gaming activity:

Deposit limits are one of the most effective tools for keeping your gaming within a budget you are comfortable with. When you set a deposit limit on hhbb, here is how it works:

• Daily limit: the maximum total in ৳ you can deposit across all transactions within a single calendar day, measured in Bangladesh Standard Time (BST, UTC+6).
• Weekly limit: the maximum total you can deposit within any rolling 7-day window. Once reached, no further deposits are accepted until the window resets.
• Monthly limit: the maximum total you can deposit within a calendar month. Ideal for players who want to align gaming spend with a monthly bKash or Nagad transfer budget.
• Reducing a limit: any reduction takes effect immediately and applies to all future transactions in the current period — no waiting period.

Increasing a limit: any request to raise an existing deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay gives you time to reflect on whether the increase genuinely serves your interests.

Sometimes the best thing you can do for yourself is step back from gaming entirely. hhbb offers two ways to do this: a temporary cooling-off period and a longer-term self-exclusion. Both are free, available to any registered player, and can be activated within minutes via your account settings or by contacting support.

Cooling-Off Period: A cooling-off period pauses your gaming for a duration you choose — from a minimum of 24 hours up to 30 days. During this time, your account remains open so you can withdraw any existing balance, but deposits and new bets are blocked. When the period ends, your account automatically resumes normal operation.

Self-Exclusion: Self-exclusion is a stronger measure for players who need a more significant break. When activated, your account is locked immediately for the exclusion period you select: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent exclusion. A self-exclusion cannot be reversed during the active period under any circumstances. Permanent exclusion closes your account and all data is handled in line with our Privacy Policy.

To activate a cooling-off period or self-exclusion, go to Responsible Gaming in your account settings after logging in, or contact our support team at [email protected]. Our team will process your request immediately, with no questions asked and no attempt to persuade you otherwise.

Problem gambling often develops gradually and can go unnoticed until it has already begun to affect important areas of life. The following are common warning signs. If you recognise any of these in yourself or someone you care about, we strongly encourage you to reach out to our support team at [email protected].

Recognising these signs — in yourself or in someone you care about — is an act of courage. The earlier you seek help, the easier it is to regain control. hhbb is here to support you at every step, without judgement.

The following practical tips can help you maintain a healthy relationship with gaming on hhbb, whether you enjoy cricket betting during the BPL season, spinning the reels on a popular slot, or playing live casino table games:

• Set a firm budget before each gaming session and stick to it regardless of whether you are winning or losing. Treat it as an entertainment expense, not an investment.
• Only ever gamble with money you can genuinely afford to lose — never with funds needed for rent, food, household bills, savings, or family responsibilities.
• Use the session reminder feature to set a time limit before you start playing. When the reminder fires, treat it seriously — close the app, take a break, and re-evaluate before returning.
• Never chase losses. A losing streak is a normal part of gaming — trying to recover lost money by increasing bets or making extra deposits almost always leads to bigger losses.
• Do not play when you are tired, stressed, or upset. Decision-making is impaired in these states and you are more likely to make choices you will later regret.
• Take regular breaks — step away from the screen every 30 to 60 minutes. Gaming should be one activity among many in your life, not the dominant one.

If gambling has stopped being fun and started to negatively affect your finances, relationships, mental health, or work, please do not wait. Seeking help early makes recovery significantly easier, and there is no shame in asking for support.

hhbb's support team is available 24/7, every day of the year, including Eid, Pohela Boishakh, and all public holidays in Bangladesh. Our team is trained to handle responsible gaming concerns with care and without judgement. When you contact us about a responsible gaming issue, our only goal is to help you — not to retain you as a depositing player.

Remember: reaching out is a sign of strength, not weakness. hhbb stands with every player who chooses to take control of their gaming, and we will support you every step of the way.