hhbb Privacy Policy

This Privacy Policy ("Policy") sets out how hhbb ("hhbb", "we", "us", "our") collects, processes, stores, and protects personal data provided by or generated through users ("you", "Player", "User") of the hhbb platform available at https://hhbb.ws (the "Platform"). This Policy applies to all registered users, prospective users, and visitors to the Platform.

By registering an account, accessing the Platform, or otherwise using any of the services offered by hhbb, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into hhbb's Terms and Conditions and forms part of the overall agreement between you and hhbb.

hhbb operates as an online gaming and sports betting platform serving players in Bangladesh. All personal data collected through the Platform is processed in compliance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

hhbb collects personal data through three primary channels: information you provide directly, information generated automatically through your use of the Platform, and information received from third parties (such as payment providers). The categories of personal data we collect are as follows:

Information You Provide Directly:

• Registration data: full legal name, date of birth, mobile phone number, email address, and any other information submitted during account creation or KYC verification.
• Identity verification documents: copies of national identity cards, passports, or other government-issued photo identification submitted for KYC compliance purposes.
• Communications: messages, feedback, complaints, or support requests submitted via our support channels, including the email address [email protected].
• Responsible gaming preferences: deposit limits, session time limits, cooling-off periods, or self-exclusion instructions submitted through your account settings or support team.

Information Generated Automatically:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers collected when you access the Platform.
• Usage data: pages visited, time spent on each page, game sessions played, betting history, bonus activity, login timestamps, and navigation patterns on the Platform.
• Cookie and tracking data: session identifiers, preference cookies, and analytics data collected via our platform's cookie management system (see Section 7).

Information Received from Third Parties:

• Payment confirmation data received from bKash, Nagad, Rocket, and Upay when you deposit or withdraw funds. This is limited to transaction reference numbers, timestamps, and amounts.
• Identity verification outcomes from third-party KYC service providers used to confirm your identity and age eligibility where applicable.
• Fraud prevention signals received from security and fraud detection partners, used solely to protect the Platform and its players from malicious activity.

hhbb processes your personal data only for specific, lawful, and documented purposes. We do not use your data in any manner that is incompatible with the purpose for which it was originally collected. The specific purposes for which we process personal data are:

• Account creation and management: to register your account, verify your identity (KYC), maintain your account balance, and deliver account-related communications.
• Service delivery: to provide access to games, process bets, calculate and credit winnings, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and deliver the services you have requested.
• Regulatory compliance: to fulfil anti-money laundering (AML) obligations, maintain records as required by applicable law, respond to law enforcement requests where legally mandated, and conduct fraud prevention activities.
• Responsible gaming: to monitor gaming activity for signs of problematic behaviour, enforce deposit limits, cooling-off periods, and self-exclusion instructions, and to contact players who may need support.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other prohibited activities.
• Platform improvement: to analyse aggregated, anonymised usage data to understand how players use the Platform, identify technical issues, and improve the overall player experience.
• Promotional communications: where you have opted in to receive marketing communications, to send you information about new games, promotions, seasonal offers, and platform updates. You may opt out of marketing communications at any time by contacting [email protected].

hhbb never uses personal data to make automated decisions that produce legal or similarly significant effects on you without human review. Any decision that materially affects your account — such as account suspension or bonus forfeiture — is reviewed by a member of our team before being finalised.

Every instance of personal data processing by hhbb is grounded in at least one lawful basis. The table below summarises the primary processing activities and their corresponding legal bases:

hhbb does not sell, rent, or share your personal data with third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Categories of Third Parties We May Share Data With:

• Payment service providers (bKash, Nagad, Rocket, Upay): solely for the purpose of processing your deposit and withdrawal transactions. Only transaction-specific data is shared — never your full account profile.
• Identity verification and KYC providers: to confirm your age and identity during the account verification process. These providers are bound by strict confidentiality obligations.
• Fraud prevention and security partners: to identify and prevent fraudulent account activity, money laundering, and other prohibited conduct. Data shared is limited to risk signals and transaction patterns.
• Law enforcement and regulatory authorities: where hhbb is legally required to disclose personal data in response to a valid court order, warrant, subpoena, or regulatory request. hhbb will notify you of such requests where legally permitted to do so.

All third parties with whom hhbb shares personal data are required to handle that data in accordance with applicable data protection obligations. hhbb does not permit third parties to use shared data for any purpose other than the specific purpose for which it was shared.

hhbb processes payments exclusively through Bangladesh's leading mobile financial services: bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, your transaction is processed directly through the relevant payment provider's own secure infrastructure. hhbb does not store your mobile wallet PIN, password, or full account credentials at any point during this process.

The payment data retained by hhbb is limited to: the mobile number used for the transaction (masked for display purposes), the transaction reference number issued by the payment provider, the transaction amount in Bangladeshi Taka (৳), and the timestamp of the transaction. This data is retained for audit, reconciliation, and regulatory compliance purposes only.

If you believe that an unauthorised transaction has been processed on your account, you should contact our support team immediately at [email protected]. hhbb will investigate all reported unauthorised transaction claims promptly and, where confirmed, will take immediate steps to secure your account and initiate a recovery process.

The hhbb Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to collect anonymised usage data for platform improvement purposes. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain your personal financial data or passwords.

We use the following categories of cookies:

• Essential cookies: strictly necessary for the Platform to operate. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: used to remember your account preferences, such as language settings and responsible gaming limits you have set, so that these are applied automatically on each visit.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate and use the Platform. This data helps us identify which features are most useful, detect technical errors, and improve overall platform performance. No personally identifiable information is included in analytics reports.

You can manage your cookie preferences through your device's browser settings. Please note that disabling essential cookies will prevent the Platform from functioning correctly and may prevent you from logging in or completing transactions. Disabling functional or analytics cookies will not prevent you from using the Platform but may result in a reduced experience.

hhbb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows: account data is retained for the duration of your account's active lifetime plus a minimum of five years following account closure, in line with standard AML record-keeping requirements; transaction records are retained for a minimum of five years from the date of the transaction; communications and support records are retained for three years; and analytics and usage data is retained in anonymised form indefinitely for platform improvement purposes.

Where you request deletion of your personal data, hhbb will action this request within a reasonable timeframe, subject to any legal obligations that require us to retain certain data for a minimum period. In such cases, hhbb will retain only the minimum data required by law and will delete all remaining personal data promptly.

When personal data is no longer required and there is no legal basis for its continued retention, hhbb ensures that it is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised data that cannot be used to identify any individual may be retained and used for statistical and improvement purposes without time limitation.

As a user of the hhbb Platform, you have a number of rights with respect to your personal data. These rights are available to you at any time, free of charge, and can be exercised by contacting our support team at [email protected]. Your rights are as follows:

• Right of access: you have the right to request a copy of all personal data that hhbb holds about you, along with information about how it is being processed and the purposes for which it is used.
• Right to rectification: if any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please notify us promptly if your contact details or other registered information changes.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to hhbb's legal data retention obligations.
• Right to restriction: you have the right to request that processing of your personal data be restricted in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to deletion.
• Right to data portability: where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact us at [email protected] with your full name, registered mobile number, and a clear description of your request. hhbb will respond to all data rights requests within 30 calendar days. Where a request is complex or numerous, this period may be extended by up to two additional months, in which case we will notify you of the extension and the reasons for it.

hhbb implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the Platform; encryption at rest for sensitive personal data stored in our databases; multi-factor authentication requirements for account access; regular security audits and vulnerability assessments of the Platform's infrastructure; strict access controls ensuring that personal data is accessible only to authorised hhbb personnel on a need-to-know basis; and intrusion detection systems that monitor for suspicious access patterns in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hhbb will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and implement remedial measures. hhbb will also notify relevant authorities as required by applicable law.

The hhbb Platform is strictly for adults aged 21 and above. hhbb does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you are under 21, you are not permitted to use the Platform and must not provide any personal data to hhbb.

If hhbb becomes aware that personal data has been collected from a person under the age of 21, it will delete that data immediately and close the associated account. If you are a parent or guardian and believe that your child under 21 has provided personal data to hhbb, please contact us immediately at [email protected] so that we can take prompt action.

hhbb reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where changes are material, hhbb will provide advance notice to registered account holders via the email address on record or via a prominent notice displayed on the Platform. The date of the most recent update is shown at the top of this document.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to remain informed of how hhbb handles your personal data. If you do not agree to the revised Policy, you must cease use of the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which hhbb processes your personal data, our support team is available 24/7 on Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy-related enquiries within 30 calendar days.

Email: [email protected]